Returns & Exchanges

At Madame, we want you to be completely satisfied with your purchase, which is why we offer a seamless 15-day return and exchange policy for all unworn garments with original tags. Our goal is to ensure your shopping experience is as stylish and stress-free as the clothes you wear.

1

Initiate Your Request

Log into your Madame account, navigate to 'My Orders', and select the items you wish to return or exchange to receive a return authorization code.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all brand tags, labels, and invoices are included to qualify for a full refund.

3

Schedule a Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the parcel at no additional cost.

4

Quality Check & Refund

After our warehouse team inspects the returned items, your refund will be processed to your original payment method or store wallet within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing